March 22, 2012 New Book "Don't Give Up - 抗病良言 之 洗耳恭聽"

March 22, 2012 New Book "Don't Give Up - 抗病良言"
Voice from a caregiver

103. 洗耳恭聽 ***

最難應付的時刻
就是病人的怨言
滿口怨恨的態度
句句是憤世嫉俗
此時最好的答話
就是無聲勝有聲
只要肯洗耳恭聽
病者會感覺舒暢

103. Listen with full attention ***

Dealing with a patient’s complaints is one of the most difficult tasks. When your patient is full of complaints and anger, and utters words of giving up his/her life even though there is hope of recovery, silence is your best response. What you can do is to listen to them with sympathy and they will feel better.

104. 轉向樂觀 ***

盡量找尋好機會
病者面前講好話
多說些快樂往事
令病者想起往日
也曾有過好時光
或者可改變心情
把話題轉向樂觀
沖淡負面的話題

104. Be optimistic ***

Try to look for opportunities whereby you can say encouraging words. Talk about the past happy events. This will give the patient a chance to recall his/her past happy experiences. In this way, you will be able to change your patient’s attitude and direct him/her to talk about topics related to happy times instead of dwelling on negative topics.

作者: 陳中興
Author: Philip Chan
Goodadvicechan@yahoo.com
http://good-advice-book.blogspot.com